Privacy & cookie policy

Who we are

Expat Quality Housing is a rental agency for expats in the Rotterdam region. We are the controller for the personal data described in this statement.

Expat Quality Housing
Maashavenkade 159, 3072 ES Rotterdam, the Netherlands
E-mail: info@expatqualityhousing.com

What data we process, and why

• Contact and intake form: your name, e-mail address, phone number (if you provide it) and your message or housing wishes. We use this to respond to you and to help you find a home. Messages are stored securely in our website environment and delivered to our mailbox.
• Tenant account: your name, e-mail address, an encrypted (hashed) password and the homes you save as favourites. We use this to provide the account features you request.
• Reviews: the name and review text you choose to submit. Reviews are only published after approval.
• Technical data: our hosting provider records IP addresses in server logs for security and abuse prevention.

The legal bases are: taking steps at your request prior to entering into an agreement (contact and intake), performance of the service you request (account), your consent (reviews) and our legitimate interest in keeping the website secure (server logs).

How long we keep it

• Contact messages: up to 12 months after our last contact.
• Account data: for as long as your account exists. You can ask us to delete your account at any time.
• Reviews: until you withdraw them.

Who receives your data

We never sell your data. We use a small number of service providers (processors):

• TransIP (the Netherlands) hosts our website and e-mail.
• Google: our mailbox forwards to a Gmail inbox, so Google processes e-mail sent to us. Google is certified under the EU-U.S. Data Privacy Framework.
• Google Fonts: this website loads its fonts from Google, which means your IP address is shared with Google when a page loads.

The housing listings on this website come from our Pararius feed; simply browsing the listings does not share your personal data with Pararius.

Cookies

This website only uses functional cookies: a login cookie when you sign in to your account, a language preference and a cookie that remembers your cookie choice. We do not use advertising or analytics cookies.

Your rights

You have the right to access, correct, delete or receive a copy of your personal data, and to restrict or object to its processing. Send your request to info@expatqualityhousing.com. If you are not satisfied with how we handle your data, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Security

The website runs over an encrypted connection (HTTPS), passwords are stored hashed and access to personal data is limited to the people who need it.

Changes

We may update this statement from time to time. The date at the top shows the latest version.